TRAINING CANCELLATION POLICY
Cancellation and Reschedule Policy for On-site Training
- Substitutions of attendee may be made at any time.
- Cancellation and/or reschedule requests must be received in writing by email or mail. You are responsible for ensuring that Information Street Inc. receives your written request. Information Street Inc. will reply with a written acknowledgement.
Attendees must cancel more than 7 business days prior to the course date to receive a full refund less any expenses incurred. Cancellation requests received 4 to 7 business days prior to the course date will result in a credit towards attendance at a future scheduled training, taking place within 6 months of the original purchase date. Rescheduling is allowed on a one time basis only, with no further rescheduling permitted. If you do not attend a training session within 6 months from the original purchase date, the entire course fee will be forfeited. Additional expenses will be charged as appropriate. - Cancellations made 3 or less business days prior to the training date, or failure to appear for the training, will result in forfeiture of the training fee.
- Information Street Inc. reserves the right to cancel or reschedule training at any time. If Information Street Inc. cancels or reschedules the training due to weather or unforeseen circumstances beyond the control of Information Street Inc., you are entitled to re-schedule the training, but Information Street Inc. is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. If Information Street Inc. cancels a training event in which you booked, you will be contacted at the email address you provided when registering, so please be sure to provide a valid email address.
Cancellation and Reschedule Policy for Web-Based Training
- Substitution of attendee may be made at any time.
- Cancellation and/or Reschedule requests must be received in writing by email or mail. You are responsible for ensuring that Information Street Inc. received your written request. Information Street Inc. will reply with written acknowledgement.
- If you cancel more than 7 business days prior to the first day of training, your training fee will be fully refunded.
- If you cancel 7 or less business days prior to the first day of training, 50% of the course fee will be refunded.
- Requests to reschedule are accepted with a minimum of 2 business days notice. If possible, training will be rescheduled to another available time slot, preferably within 2 weeks of the originally scheduled date. The rescheduled training must take place within 3 months. If the web-based class has not taken place within 3 months of the original date, Information Street Inc. will consider the training cancelled by you, and all deposits, fees and remaining balance will be forfeited. Due to the fact that Information Street Inc. reserves the dates you schedule for your personal use thereby preventing us from scheduling training for other customers on those date(s), rescheduling is allowed on a one time basis only, with no further rescheduling permitted.
- If you encounter IT problems that cause the start of the session/block to be delayed by 15 minutes or more, we may proceed and complete the training session/block if possible and if time permits. If not, we will work with you to reschedule the training to the next available opening, which may or may not be the same day.
- Cancellations made with less than 2 business days notice prior to the training date, or failure to appear for the training, will result in forfeiture of the training fee.
- Information Street Inc. reserves the right to cancel training at any time. If Information Street Inc. cancels the training due to unforeseen circumstances beyond the control of Information Street Inc., you are entitled to re-schedule the training based upon availability. Information Street Inc. reserves the right to reschedule training at any time. If Information Street Inc. reschedules training due to unforeseen circumstances beyond the control of Information Street Inc., the training will continue at the next available time that is convenient for you. Information Street Inc. is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation or reschedule.
